Lost for an hour and a half and only suppose to go Arroyo Grande, 15 miles away!

In walks lady renting a convertible.
Lady rents convertible, happy that it's red, then asks directions to get to Arroyo Grande. No problem we tell her....this is where we are, turn left here, blah blah blah. You know same directions we give EVERYONE that needs to go to Arroyo Grande. This particular lady is in town for her daughters college graduation. I wish her a huge congratulations and send her on her way.

An hour and a half passes..........In walks said lady.......

Now she has a different dimeanor. She is crazed!

Lady: " Ok, so I have been driving around for an hour and a half and these directions are useless."

Me:" Really, did you make a wrong turn outside the airport?"

Lady: " I don't know, I ripped this map when I was so frantic, it's useless, it's useless!!"

Me: " Well ma'am, I don't know what to tell you. I gave you the map and I wrote on the map with arrows and L's for turning left and R's for turning right. I don't know what other things I can do, the map is all I have."

Lady:(Throwing me the map) " Well this thing is useless and we have been just driving around and we are trying to get to Arroyo Grande."

We go back and forth with the map and directions and she just wants a GPS unit. I let her know like I did when I rented the car to her that we did not carry them. Upset she still is ranting that we got her lost and how she has asked 5 different people for directions and it's our fault for not giving her a GPS.

I walk away from the counter to find any additional maps in the airport......all the maps are identical to mine. While I was away from the counter I notice her college graduate daughter in the driver seat of the convertible casually taking pictures of herself sitting in the convertible. Now I start to think. If her daughter went to school here for 4 years.....how could they get lost getting to a neighborhood town? It baffles my mind......anyway.......

Woman is still ranting about how she only has 4 months to live and she doesn't want to waste her life driving around looking for her hotel. (And this rant went on for 20 minutes!) On her way out she leaves me a little note, it reads.....The customer is always right.

After the rant, we got down to how she got lost. She took our directions, followed them to the freeway, then mixed up our directions with directions she recieved from her hotel and then followed those.....

Moral of story: When you are planning a trip, pack your own GPS or print out your directions from Yahoo Maps.