When you are returning your car it's usually not hard to remove all of your belongings from said vehicle, especially the "Important" items. We rented a vehicle to Mrs. X that was traveling to Colorado on a week rental. One day into the rental, we get a phone call from a Mr. Y stating that he left something "VERY Important" in the vehicle he had returned 2 days prior. We ask what this important item may be, he states, it is his Fanny Pack. (I don't know about you but the fanny pack isn't quite the best accessory one wears! LOL!) We look in our lost and found and let him know that it was not found and the car is currently on rent and will return in a week. He wants us to call the customer and makes sure she finds it and returns it when she comes back. We agree to call her. Call is made to her immediately and she says," Oh, ok, no problem. Whatever I find I will return it when I get back. " She sounds very nice on the phone. She is an elderly woman in her upper 60's. The cute grandma type if you know what I mean. Later in the day we get the call from Mrs. X.
"I need to speak with your manager, immediately!"
"Ma'am, this is the manager, how can I help you?"
"Well I found this fanny pack and you better get a hold of that guy and give him my cell phone number because I want to talk to him immediately!"
"Ma'am, what's wrong?"
"If he doesn't call me on my cell phone then I am going straight to the authorities!"
"Ma'am, is this something illegal? I don't want you to be dealing with anything illegal."
"Just have him call me immediately or I WILL go to the authorities!"
I immediately hang up the phone, call Mr. Y and tell him that Mrs. X is very uncomfortable and she wants you to contact her on her cell phone immediately. I give him her cell phone number and just wait to see what happens next.
I get a call from Mr. Y. " Hello, I just wanted to let you guys know that I spoke with Mrs. X and I am going to meet her and pick up my fanny pack, thanks."
So the days go by and we merely forget about the whole fanny pack and then in walks Mrs. X.
"Hello, how can we help you?"
"Hi, I'm returning my car." (At this point some man walks up to Mrs. X and says hello to her and they give each other a great big hug).
Mrs. X tells me that she will be right back. They both walk out and I'm left there wondering where the heck she was going.
The man that just greeted her walks in and up to my counter,"Hello, I'm Mr. Y and I just wanted to let you know that I just got my fanny pack back from Mrs. X. Thank you so much. Goodbye." He walks away.....
In walks Mrs. X," Hi. I'm returning that car and I just want to let you guys know how inconvenienced I was to have to deal with that Fanny Pack."
I reply," Sorry Ma'am, Unfortunately some things can get overlooked when cleaning the cars and this happen to be one of those instances."
She replies," Well that was ridiculous. I wasted all my vacation making phone calls to that man and I had to hold his fanny pack.....I'm just upset and frustrated."
Again I apologize and think....you just hugged the man.....right in front of me.....what's the problem.....what was in the fanny pack??
At this point I can't even ask her what was in the fanny pack because she was so upset.
I gave her a discount and handed her receipt and sent her on her way..........
What could it have been... drugs, jewelry, money, pornography.....To this day I wonder.....what was in that fanny pack???
When you rent a car, please remove your valuables....if they are valuable to you, then you would have removed them if they were so important!
Thursday, April 30, 2009
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HAHA. It will remained an unsolved car rental mystery foreverrrrr :(
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