It's a beautiful Saturday afternoon around 12:30pm when I receive a call from a very frustrated customer....
Me: Thank you for calling ****. How may I help you?
Customer: (not so nice old lady) Hi, I'm here at your office on **** st. and there's no one here!
Me: Yes ma'am on Saturday's that office is only open until 12 noon.
Customer: Well no one told me that, and I have a reservation and I need a truck!
Me: I'm sorry ma'am but they're closed.
Customer: Well can I come to you and rent my truck?!
Me: No ma'am, we do not rent the trucks out of airport locations, and I am at an airport.
Customer: Well someone has to get down here and rent me truck right now!
Me: I can't do that ma'am. That office is closed until Monday morning at 8 a.m. and I can't just leave the airport.
Customer: Well you better call the owner or your manager or someone to get down here and rent me a truck. I had a reservation and we have a baby and we need this truck today!
Me: I'm sorry ma'am but that location has always closed at 12 noon on Saturday's so i don't know how you had a reservation for later than that. And I don't think the owner is going to come open up for one customer.
Customer: Well you're no help!
About 20 minutes later.... I get another call....
Me: Thank you for Calling ****. How may I help you?
Customer: (nice old man) Hi I'm returning a truck i had rented from you at your **** st. office. And there are two ladies here telling me to give them the keys so they can bring the truck over to you, at the airport, so you can rent it to them.? (he's a little perplexed)
Me: Oh no, please ignore them and drop the keys in the drop box. Whatever you do, do not give them the keys.
Customer: Ok that's what I thought. Not a problem.
Me: Thank you so much. Have a good day.
Then...... They come to the airport.... It's a mother daughter combo...
Customer: (red in the face) Hi! I'm the lady that you talked to on the phone! We need a truck and you're going to rent one to us!
Me: Ma'am like I explained before on the phone I can not rent you a truck out of this location. We can only rent trucks out of the downtown location which is closed for the day already. I don't have trucks here and I don't have the computer software system to rent you a truck.
Customer: Why could we not just bring that guys truck over here and you rent that to us?!
Me: Ma'am like I said I can't do that because I don't have the Software program to rent trucks out of this location, being that we don't rent trucks from this location.
Customer: Well call the manager or the owner or someone to get down here and to rent us a truck!
Me: (kinda smirking at the ridiculousness of the situation) Ma'am I am the manager here and the owner is not going to come all the way from **** **** just to open the shop for you. I'm sorry but the location that rents trucks is closed.
Customer: You know you're a real ass hole!
Me: excuse me?
Customer: you're sitting there all cocky not even trying to help us or anything!
Me: Ma'am what do you want me to do?! I don't rent trucks out of this location! The owner is not going to come open just for you. I'm sorry you're late but there's nothing I can do!
Customer: Well how do you know you haven't even called him or anything!
Me: (getting pissed at the delusional rational of this women) Okay. Fine. I'll call and see what he says if that will make you happy!
Customer: please!
Calling the boss.... Customer's mother says she's going to find someone to help them with in the airport... (ya good luck with that!)
Me: Hey what's up. (sarcastic undertone in my voice, knowing how he'll respond) I Have a customer here by the name of **** ****, and she has a truck reservation and wanted me to call to see if someone would come rent her the truck.
Boss: Ha! that lady is ridiculous! There's no way! That lady had a reservation for our **** location yesterday, (a location 45 minutes away,) and didn't get there in time, so we told her she could come to the location at **** st. (downtown) if she was there by 5 p.m. yesterday afternoon. And she didn't show. So then we set up a reservation for today at 12 p.m., but again she didn't show in time before we closed. So no she's not getting a truck. (chuckling)
Me: Haha, cool. That's what I thought. Thanks. Later.
I turn to the customer....
Me: So my boss says that there's no way we can get you in a truck today. I guess this is the third time we tried to get you in a truck, and you haven't showed on time, all three of those times. This is not our fault. We tried but you failed to do your part, so I'm sorry I can't help you.
Customer: UGHH!! whatever! bye!
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