We talk to airplanes.....And rent cars...

Gentleman calls yesterday:

Me: "Thank you for calling ********, this is *****, how can I help you?

Him: "Yeah! I'm lost! I'm in the middle of all this construction and I don't know where you are, so that I can get this car to you?"
Me: "Okay, sir, just navigate your way through the construction towards roads that have signs that say 'Airport Terminal'. We're located just inside by the baggage belt"
Him: "Well I'm in LOT 5"
Me: "Okay"
Him: "Are you in LOT 5?"
Me: (Thinking to myself, 'there's not a single building in that parking lot') "No sir, our terminal is past LOT 5 and up the road, it's a BIG building"
Him: "Okay....okay thanks!" (hangs up)

Five minutes later....
It's the same guy calling...

Him: "yeah! I'm still way out here in BFE and I still don't know where you are!"
Me: "Sir, there are speed-bumps heading towards our building. Did you cross over the speed bumps?"
Him: "Of course I did!"
Me: "Okay, well our building is just past those speed bumps"
Him: "I SEE IT!! It's right here on the left!" (hangs up)

I sit back....expecting him any minute.....
He calls again...

Him: "They won't let me past the gate!"
Me: (puzzled, because you don't need to go through a gate to get to the terminal) "Huh?"
Him: "The gate! This guy right here in a red jumpsuit says I'm not allowed past the gate! What kind of an operation are you guys running here!?"
Me: (totally confused) "Sir....there is no gate to go through to get to us"
Him: "Yes there is! I'm staring at your tower right now! Can't you..(muffled phone) see (muffle) ME!?"

Now I know exactly where this guy is! And I'm trying my best not to laugh as I picture myself working as an AIR TRAFFIC CONTROLLER up in my tower, looking down at a man on his cell phone who is jumping and waving his arms at me.

Me: "Sir....that's the Air Trafficking Tower for the AIRPLANES. To get to me, go through the parking lot and PAY ATTENTION to signs that read 'Airport Terminal' through the parking lot you are currently standing in."

Him: "Huh? Oh, the blue sign here!? (he reads aloud, 'Car rentals') Through the parking lot you say?"
Me: "Yes, sir. I'll see you shortly" (I hang up the phone)